Refund policy

Due to our products being customisable we do not offer refunds for change of mind. 

Refunds or exchanges are only avaliable for faulty products.

Refunds are no avaliable for sale products and gift cards. 

 

Faulty Items

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at danglesanddinglehoppers@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at danglesanddinglehoppers@gmail.com.